Our Centre is now open again and we are offering both face-to-face and on-line counselling.
The Margaret Jackson Centre is open again for face-to-face counselling and we are following the latest guidance, including that from Public Health England and the British Association of Counselling and Psychotherapy (BACP), to prevent Covid 19 transmission. Although there is no way to guarantee that all risks have been eliminated, we are following best practice. We will review these guidelines regularly. We want to make our building as safe as possible for all who visit the building. Everyone who comes to the building is asked to agree to the following measures.
What measure have we put in place?
- The Centre is open to those without Covid 19 symptoms or who are not at risk of spreading Covid 19
- We are following 2 metre distancing for all staff and clients throughout the building
- A maximum of 2 clients will be in the waiting room at any one time. Please don’t arrive more than 10 minutes early for your appointment. If you are coming accompanied by someone else we will ask them to wait outside
- We ask everyone to use our hand sanitiser on entering and leaving the building and frequently throughout your time in the building
- We are asking all clients to wear a face covering until they are in the counselling room unless you have an exemption
- Our counselling rooms have glass screens on the table between the counsellor and the client
- We now have contactless payments at reception (pay before you go to the counselling room). If you don’t have a contactless card you can pay by cash but will need to bring the exact money, as we won’t have change
- We cannot currently provide drinks or glasses but you can bring your own water
- Commonly touched surfaces such as door handles, tables and bannisters will be wiped frequently with anti-bacterial products.
Telling us if you have symptoms of Covid 19
If you have any of the common symptoms of Covid 19 (see list below) we ask you to let us know and to not to come into the building until you have been given the all clear. Similarly, if you are in close contact with someone else who either has the symptoms or has recently been exposed to someone with symptoms, then we ask you to let us know and follow NHS advice to self-isolate until you have been tested.
What are the symptoms?
- A new, continuous cough, where you cough a lot for more than an hour, or have three or more coughing episodes in 24 hours
- Fever – where your temperature is above 37.8C
- Loss of smell or taste
It takes five days on average to start showing the symptoms, but some people will get them much later.
What to do if you have symptoms or may have been exposed to someone who has
Please call the office to advise us that you have symptoms or that you have been exposed to someone who has. We will then suggest that you access a test from the NHS and advise us of the result. We will advise anyone who has been in close contact with you at the Centre to also have a test. We will not charge for sessions cancelled due to self-isolating.
We do currently have a waiting list for counselling. However, just call during our office hours and we can take your details and add you to the list.
- If you are feeling suicidal do contact your GP surgery and ask to be referred to the NHS Crisis Team, or present at any A&E Department and explain your situation.