Our Centre is now open again for face-to-face counselling, although some of our counsellors continue to work online.
We welcome new referrals to our service now that we are open again. We do have a waiting list at present but if you call our office on 01392 256711 during our opening hours we can take down your details and put you on the list.
We are working to ensure that our workplace stays Covid safe and we have put the following measures in place:
- The Centre is open to those who do not personally have the symptoms of Covid 19 and have not been in contact with people who have symptoms or who are currently self-isolating
- We are following 2 metre distancing for all staff and clients throughout the building
- A maximum of 2 clients will be in the waiting room at any one time. Please don’t arrive more than 10 minutes early for your appointment. If you are accompanied by someone they will need to wait outside the building
- We ask everyone to use our hand sanitiser on entering and leaving the building and frequently throughout their time in the building
- Unless you have an exemption, we are asking all clients to wear a face covering until they are in the counselling room
- Our counselling rooms have glass screens on the coffee table between the counsellor and the client
- We now have contactless payments at reception (pay before you go to the counselling room). If you don’t have a contactless card you can pay by cash but will need to bring the exact money, we won’t have change
- We cannot currently provide drinks or glasses but you can bring your own water
- Commonly touched surfaces such as door handles, tables and bannisters will be wiped frequently with anti-bacterial products.
If you have an appointment with us and are unwell please call us.
Other help and support
We offer counselling on a weekly basis, at the same time and on the same day each week. If you are on our waiting list or if you are seeing a counsellor but have a need for support between sessions, the following agencies may be able to help:
116 123 free-phone helpline for support, or email at firstname.lastname@example.org (24 hour service)
6pm – midnight every night in Central Exeter, call if you are feeling distressed, overwhelmed, or feel that things are too much. 07990 790920
www.mind.org.uk offer information and advice on all aspects of mental health and well-being they also offer Elefriends.
www.sidebyside.mind.org.uk a supportive online community where you can be yourself.
0800 4 70 80 90 – a confidential, free helpline for people over 55 across the UK (24 hour service). They also offer friendship calls.
The First Response Service (FRS) provides a service seven days a week, 365 days a year. The service is an urgent NHS mental health service for people with mental health and learning disability needs. Callers either experiencing a mental health crisis, or who have concerns about someone’s mental wellbeing can now access mental health care, advice and guidance 24/7.
If you are concerned about feeling unsafe, are very distressed or if you are known to NHS services and there are signs of a mental health relapse, you can contact the FRS by dialling 0808 196 8708.